Unfortunately we can't get to all our customers as early as we'd like. We plan our delivery routes in the most streamlined way to have least environmental impact.
Don't worry; all you have to do is log in to your Account then click on 'My Account', and then 'Hold My Orders'. Here, you can enter any holiday dates you have planned by clicking on the calendar 'Start Date' and 'End Date' sections.
You can give us details on where you'd like your milkman to leave your goods. Simply go to "My account", "My details" and then edit "My address" you can enter your delivery instructions.
We might still have your offline account and online account running in tandem. Please contact us on 0151 5261046 and we'll get in touch with your local depot to sort it out.
We're really sorry. Chances are we simply ran out of one of the things you ordered. Please check on 'My account' then 'My invoices' to check that you have not been billed for this product - it may take 24 hours for this information to appear. If you can still see the product but it was not delivered please call us on 0151 5261046 and we'll help you.
If your order hasn't been delivered by the usual time your milkman might just be running late or could be on holiday or ill and the stand-in takes a bit longer as they don't know the round as well. If it doesn't arrive at all, please get in touch with us on 0151 5261046 and we'll help you.
